Do you have problems logging in? No worries, this can probably be solved quickly. Below you will find the most frequent problems and solutions.
Staat jouw probleem hier niet bij? Of helpt de oplossing niet? Neem contact op met je helpdesk binnen je organisatie. De contactgegevens staan in de geautomatiseerde e-mails en onderaan je platform.
I forgot my password
Solution: please request a new password on the login page of your platform via forgot password?
Minddistrict keeps saying that my email address and/or password is incorrect
Solution: check the following.
- Your email address (are there any typos? are you using the right email address?)
- Your password (are there any typos?)
Does your browser fill in these fields automatically? If so, it's possible that your browser fills in an old/false password or email address. Delete the information saved in your browser.
Still doesn't work? Set up a new password via forgot password? on the login page.
I don't receive an email after I've requested this via 'forgot password?'
Solution: Check the following.
- Are you sure that you have an account? If not, ask your organization.
- Are you filling in the right email address? You can only reset a password with the email address that was used to create your Minddistrict account. Also, check whether you made any typing errors.
- Check your folder with unwanted mail and see if the email is there.
I don't know anymore where exactly I need to log in
Solution: In the welcoming mail (that you received before to set up a password) is a link (URL) to your MInddistrict platform. Via this link, you can log in to your personal Minddistrict environment.