I am a therapist and I can't login (anymore)

It is indicated that the e-mail address and/or password is incorrect. This can have several causes. Check the following points:

• Have you made a typo in the email address and/or password?

  Please try again.

• Do you have an account with Minddistrict?

  It is possible that no account has been created for you yet. The application manager(s) or helpdesk can do this for you. Once an account has been created, a welcome email will be sent to you. Follow the instructions in the email to create a password and log in. The button in the welcome email is valid once and for 7 days.

  Is the button no longer working? The application manager(s) or helpdesk can have the welcome email sent to you again.

• Are you logging in on the right platform?

  Check the web browser's address bar. If necessary, ask the application manager(s) or helpdesk what the correct web address is. The web address can also be found in the welcome email.

If you have forgotten your password, you can click on 'Forgot password?' on the login page. You will then be prompted to enter an email address. Enter the e-mail address with which you have an account at Minddistrict. You will receive an email with a button to create a new password. The button in the email is valid once and for 1 hour.

You clicked on 'Forgot your password?' and entered your email address, but you did not receive an email to reset your password. Check the following points:

• Have you made a typo in the email address and/or password?

  Please try again.

• Did the e-mail end up in the spam box?

  Check the spam box or junk mail.

• Do you have an account with Minddistrict?

  It is possible that no account has been created for you yet. The application manager(s) or helpdesk can do this for you. Once an account has been created, a welcome email will be sent to you. Follow the instructions in the email to create a password and log in. The button in the welcome email is valid once and for 7 days.

  Is the button no longer working? Your counselor can have the welcome email resent to you.

• Was the correct email address used when creating your account?

  Ask the application manager(s) or helpdesk to check your e-mail address for correctness and/or spelling errors.

• Are you logging in on the right platform?

  Check the web address (URL) of the platform. If necessary, ask the application manager(s) or helpdesk what the correct web address is. The web address can also be found in the welcome email.

It is important to be careful with your password so that others cannot access your data. Below you can read a number of tips to help you with this:

• Use a strong password

  First, make sure you have a ‘strong’ password. Strong passwords are difficult for computers to guess or hack. You can make your password stronger by using numbers, capital letters and other special characters (such as question marks or exclamation marks) in addition to normal letters.

• Use a password generator

  The more unpredictable you make your password, the stronger it is. You can use an online password generator to help you create a strong password. You can specify the requirements of your password. An example of a password generator is LastPass generator(Opens in new window).

• Use a password manager

  It would be safest to use a different strong password for each account. To help you to remember all of these passwords, you could use a password manager on your computer, laptop, tablet or mobile. With a password manager, all of your passwords are stored securely. Many of these password managers can also generate strong passwords for you. An example of a password manager is LastPass manager(Opens in new window).

• Create a passphrase

  Passphrases are good if you have a hard time remembering complicated passwords. Phrases are easier to remember and they are long, which makes them difficult to crack. In addition, make sure they are unpredictable. A password phrase like "IDrink3CoffeePerDay!" is reasonably predictable and easier to crack than, for example, a password phrase like "IDrink3CoffeePerDay!ButIAlsoDrink2Tea!".

• Change your password regularly

  It is recommended that you change your password regularly to protect your personal data. It is especially important to do this immediately if you think your password has been guessed by a person or computer.

When your account is deactivated, it means that your account is inactive and you cannot log in to it. Your data has not been deleted. You can ask the application manager(s) or helpdesk to reactivate the account.