Video calling allows you to have secure conversations with your therapist at a distance, using the Minddistrict platform. This page offers a number of short instructions and tips. So you can have a trouble-free video session with your therapist.

Video sessions are available on your computer, laptop, mobile phone or tablet. Use Google Chrome for using the Minddistrict platform, unless you’re using an iPhone or iPad. In that case, use the (standard) Safari browser. You can also video call with the Minddistrict app. Read more about video calling with the Minddistrict app(Opens in new window).

Log in

You need a Minddistrict account in order to use the video calling functionality. If you don’t have one, please ask your therapist to create an account for you. Has your therapist created an account, but are you having login problems? Check here how you can solve login problems(Opens in new window).

Watch the video

In this video we show you exactly how a video call works.

Was that too fast? Would you rather read than watch a video? Or are you looking for a specific step?

We will explain the steps again here, one by one.

The call

1. You will be called by your therapist. Pick up.

2. Give permission to use your camera and microphone.

3. The conversation takes place.

Internet connection

Worried about the quality of your internet connection? Do via Opens in new window) a test to check the quality. You need a minimum download and upload speed of 2Mbps. You can increase the speed by (temporarily) turning off other programs.


Are you stuck and are you looking for a solution? Check out this page for solutions to video calling problems.(Opens in new window).